Refund Policy
Sample Orders Available
Buyers may request one sample for testing and quality assurance before placing a wholesale or bulk order. Samples are priced according to LiDi Apparel’s set sample pricing.
👉 Please review our size chart carefully before booking your order. Once production begins, we cannot be held responsible for sizing discrepancies after buyer approval.
Refund Policy
-
No Refunds on Wholesale Orders
All wholesale and bulk orders are final sale. No refunds, returns, or exchanges will be granted once an order is confirmed. -
No Refunds on Cancellations
Once a pre-order or production order has been confirmed and the deposit paid, no refunds or credits will be issued if the buyer chooses to cancel for any reason. -
Deposit is Non-Refundable
A 50% deposit is required before production. This deposit is non-refundable and will not be credited toward future orders in the event of cancellation. -
Tech Pack & Buyer Approval
Production begins only after the buyer approves the tech pack. Once approved, LiDi Apparel is not responsible for design, fit, or measurement issues. We do assist with corrections and reassurance during the development stage, but once approval is given, all responsibility transfers to the buyer. -
In-Stock Items
All in-stock purchases are final sale. No returns, refunds, or exchanges will be accepted unless the product is damaged in transit.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.